01If you are a gym member
Your gym controls the information it keeps about you in Gyms Cloud, so please ask your gym first — at the front desk or by email. The gym can delete your profile in Gyms Cloud in a few seconds.
When a gym deletes a member, Gyms Cloud:
- removes the member from all lists, searches, the member app and future reports, and signs them out of the member app;
- revokes the person’s access on the gym’s connected biometric devices — the gym should also erase the fingerprint or face template from the device itself, since templates are stored on the device, not by Gyms Cloud;
- on a verified erasure request, permanently erases the remaining personal details within 30 days, except where the gym must keep records by law (see below).
If your gym does not respond within 30 days, or it has closed, email info@cybexinnovation.com with the subject “Member data deletion”, the gym’s name and city, and the phone number or email the gym had for you. We will verify the request, contact the gym, and help make sure your request is handled. We cannot delete a gym’s records without involving the gym except where the law requires us to.
02If you run a gym on Gyms Cloud
Deleting individual records
Owners and staff with the right permission can delete members and staff accounts from within Gyms Cloud at any time. Invoices and payments are voided rather than deleted, so your accounts stay consistent.
Closing your whole account
- Export your data first. Download members, invoices, payments and attendance as CSV from Gyms Cloud.
- Send the request from the account owner’s registered email address to info@cybexinnovation.com with the subject “Delete my gym account”, your gym name and gym code.
- We verify it — we may call the owner’s registered phone number to confirm.
- We delete it. The account is closed straight away and all gym data — members, staff, plans, invoices, payments, attendance, devices and settings — is permanently deleted from our live systems within 30 days. Encrypted backups are overwritten within a further 90 days.
We confirm by email once deletion is complete.
03What may be kept
- Records the law requires. Tax law may require a gym to keep its invoices for several years (for example, GST records in India). A gym may therefore keep invoices that name a member even after other personal details are erased. Likewise, Cybex Innovation keeps the invoices it issued to the gym for its subscription for as long as tax law requires.
- Anonymous statistics that cannot identify any person or gym.
- A minimal record of the request itself (who asked, when, and what we did), kept to show we handled it properly.
04How long it takes
We acknowledge deletion requests within two business days and complete them within 30 days. If we need more information to verify a request, the 30 days start when we receive it.
05Contact
Email info@cybexinnovation.com · Phone +91 80 6217 8236 · Grievance Officer: info@cybexinnovation.com
Cybex Innovation, Unit 101, Oxford Towers, 139, HAL Old Airport Road, Kodihalli, Bangalore - 560008, Karnataka, India
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